We try our best to keep things as friendly and informal as possible here at Stepping Stone Sound, but there are a few rules and policies that we must ask all of our customers to observe.
- A deposit may be required before your session can be scheduled. This deposit is held to cover any additional costs incurred during your session(s), and will be applied towards your final balance. Any remainder will be refunded to you within 10 days of final payment.
- Session time is billed in 1/4 hour (15-minute) increments. For example, a session beginning at 10 A.M. and ending at 1:13 P.M. would be billed at 3 hours. A session beginning at 10 A.M. and ending at 1:16 P.M. would be billed at 3.25 hours.
- Please pay in a timely manner. No recordings will be released to you if your account is not current. Please refer to your Service Agreement for payment amounts and schedules. Accounts that are more than 30 days past due may be submitted for collections.
- Please arrive on time. Billing begins at the scheduled start of the session. If you need to reschedule, please notify us at least 72 hours before your session start time. No-shows will be charged an additional $25 rescheduling fee. Also, for the convenience of our other clients, please arrive no more than 15 minutes early.
- No smoking in the studio. There is a smoker's post located outside. Please properly dispose of all cigarette butts.
- No weapons, alcohol or illegal substances are allowed on the property. Failure to abide by this rule WILL result in the immediate termination of your recording session.
- Please keep your party as small as possible. We simply don't have the room for the extra bodies, and people not directly involved in the session can easily become a distraction. If you do intend to bring a guest to the studio, please notify us at least 72 hours prior to the session start time.
- Please be careful around the equipment. Property damage caused by you or your party will be your responsibility, and you will be charged for any repair and/or replacement costs.
